AWWA ACE70512

AWWA ACE70512 Customer Sensitive Data Privacy: Legislation, Tools, and Strategy to Ensure Protection
Conference Proceeding by American Water Works Association, 11/01/2009

DeChellis, Maria

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This powerpoint presentation begins by providing a brief overview of personal identifying information in CIS software and impediments to success. Topics covered include: examples of security breaches; recent legislation; FACTA; IT vs Customer Service; and, existing challenges.