AWWA ACE70740

AWWA ACE70740 Laying the Groundwork for a Successful Social Media Communications Plan
Conference Proceeding by American Water Works Association, 11/01/2009

Mueller, Deirdre

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This powerpoint presentation begins by providing a brief overview of AWWA's decision to institute Social Media Guidelines in terms of what sites to use, legal/insurance issues, assigning responsibility, planning a schedule for beginning and completion of the project, the final documents, existing AWWA online programs, future plans, and tracking successes and failures.