AWWA ACE69031

AWWA ACE69031 Small System Public Relations: Getting the Full Message across on a Small Systems Budget
Conference Proceeding by American Water Works Association, 11/01/2008

Gebeau, Angel

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Full Description

This powerpoint presentation presents a communications tool box with the following components: communicating with customers; invest in staff; dealing with common issues; indicate what customers are getting for their money; utilizing performance feedback; addressing concerns; aggressive customers; educate board members; communicating change; crisis communications; resources - templates and graphics; and, training.