AWWA ACE65387

AWWA ACE65387 Preparing a Crisis Communication Plan for Use Following an Incident in Your Utility
Conference Proceeding by American Water Works Association, 06/01/2007

Moyer, Jack W.

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This powerpoint presentation begins by outlining the basics of a crisis communication plan, and goes on to cover topics that include: Prepare Your Message;Put a Face on YourOrganization;the Reality of the Media;Prepare Your Employees andOther Key Stakeholders;Be Honest; and,Dealing with Victims.