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AWWA IMTECH64715

AWWA IMTECH64715 The Selection of a Customer Information System (CIS): The Barbados Light & Power Experiences

Conference Proceeding by American Water Works Association, 03/01/2007

Hunte, Hal

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This slide presentation outlines the experience that Barbados Light retirement of critical support resources;changing customer requirements;functional limitations;continual need for process improvements;need for flexible rate management;new marketing initiatives; and, critical subsystem integration.Phase I of the high level approach for a CIS Solution included:Identify / Validate Drivers and Requirements;Conduct Comparative Analysis on the followingoptions:Status Quo;Redesign;Outsource; and,Purchase. The approach for Phase Two: CIS Selection included:Refine Requirements for RFP;RFP Development and Publication;Pre-Bidding Meetings;Selection of Two Finalists;On-Site Demonstrations;Site Visits; and,Selection of the Final Vendor.

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