AWWA IMTECH64717
AWWA IMTECH64717 Overcoming Inertia When Building a Customer Oriented Organization
Conference Proceeding by American Water Works Association, 03/01/2007
Kolodziej, Ed
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Full Description
This slide presentation outlines elements of building a customer oriented organization. Topics outlined include: customer expectations; customer interactions; setting direction and accountability; building momentum; resistance to change; and, key points to remember.Cart
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