Full Description

This slide presentation outlines the City of Phoenix's call center's response to a crisis event on January 25, 2005. Current hardware/software as of March 2006 is outlined along with lessons learned that include: implement 24/7 shiftsimmediately; implementcommunications plan;expect more calls thanyou can answer; develop script for frontend recording; and,staff will meet thechallenge.

Product Details

Edition: Vol. - No. Published: 06/01/2006 Number of Pages: 13File Size: 1 file , 3.3 MB