Full Description

This slide presentation outlines the City of Phoenix Water Services Department's call center response to a boil water alert and the media coverage that followed. The event happened January 25, 2005 and the presentation outlines how the water department managed the crisis including:implement immediatewater conservationmeasures;activate staff;notify key accounts; and,maximize staffingresources to CallCenter. Lessons learned included:implement 24/7 shiftsimmediately;implementCommunications Team;expect more calls thanyou can answer; and, develop script for frontend recording.

Product Details

Edition: Vol. - No. Published: 03/01/2006 Number of Pages: 12File Size: 1 file , 1.4 MB