AWWA IMTECH62899

AWWA IMTECH62899 Rising from the Ashes: A Call Center's Struggle with Aging Technology
Conference Proceeding by American Water Works Association, 03/01/2006

Brady, Peter

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This slide presentation outlines the City of Phoenix Water Customer Services struggle with aging technology in their call center during an emergency fire event. The presentation outlines the legacy computer system before the fire and the population growth in the area, along with a system for web access for payments, and automating manual processes. Includes figures.