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AWWA ACE61765

AWWA ACE61765 Measuring Success through a Corporate Balanced Scorecard

Conference Proceeding by American Water Works Association, 06/17/2005

Yates, Carl

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This slide presentation outlines an experience by the Halifax Regional Water Commission with the concept of Balanced Corporate Scorecard, a methodology to measure organizational performance. Topics covered include: the process of developing a scorecard; critical success factors; organizational indicators; incentive compensation strategies; Organizational Performance (OP) Award Program; and, discussion of critical success factors linked to OP Award that include high quality water, service excellence, stewardship of infrastructure and environment, and responsible financial management.

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