Full Description

In May 2003, the Baltimore County Bureau of Utilities initiated a project for the development ofa Computer Aided Support System. To improve maintenance management procedures, BostonWater and Sewer selected CASS WORKS / CASS View, an integrated system for asset basedmaintenance management, cost accounting, warehouse inventory control and geographic information system (GIS) applications.In addition to the software installation and training, data conversion of the existing in-housedeveloped CMMS database was included. The completed database was piloted in the winter of2004 and placed into production in July 2004.Throughout the pilot phase, three areas of concern were raised:can the system minimize duplicate work requests;can users view maintenance areas in real time and see open work from differentdepartments (sewer, water, engineering and construction); and,with the growth of the data from the field, can we standardize the recording and trackingof maintenance accomplishments?During software design and pilot phases, we addressed these needs by creating automated toolsand applications within the core CMMS application. Feedback was given, processes wererefined, and effective applications that matched user requirements were delivered. The outcomeis an innovative approach to solving needs common to call centers and maintenance operationcenters. Includes figures.

Product Details

Edition: Vol. - No. Published: 04/01/2005 Number of Pages: 5File Size: 1 file , 150 KB