AWWA JTMGT61366
AWWA JTMGT61366 Breaking Records in Delivering Customer Satisfaction: The Pinellas County Utilities Story
Conference Proceeding by American Water Works Association, 02/01/2005
Obst, Richard; Magdziasz, Jan; Lawton, Robin
Categories
Full Description
This slide presentation outlines information on changing customer service practices at Pinellas County, Florida, Utilities (PCU). Phase I of strategic planning includes organization climate assessment, Phase II includes strategic planning workshop, and Phase III involved a Core Leadership Group that reviewed andrefined workshop results. Strategic outcomes are listed along with eight dimensions of PCU success, product improvement, contracts process comparison, and implementation of contractteam recommendations results.Cart
(empty)
New products
No new products at this time
- Specials
- New products
- Top sellers
- Contact us
- About us
- Powered by documentweb.org™
