Full Description

For the past five years, Spartanburg Water System and Spartanburg Sanitary Sewer District (SWS/SSSD), located in Spartanburg, South Carolina, has been conducting strategic planning on anannual basis. Although the program has been very successful in leading major changes andenhancing business efficiencies, it was the desire of senior management to move the organizationto a new level. A team of students from the Executive MBA program at Wake Forest Universityreviewed the strategic planning process, interviewed the staff, and conducted benchmarking withother utilities in the Southeast. Their results showed a high-performance organization thatneeded to align their strategic planning process and metrics more closely. As a result of therecommendations, SWS/SSSD has become a more strategy-focused organization and hasreached a new level in competitive performance.The SWS/SSSD management team committed to the five principles that permit organizations tobecome strategy-focused that include the following:mobilize change through executive leadership;translate strategy into operating terms;align the organization with the strategy;make strategy everyone's job; and,make formulating strategy a continual process.As a result of its commitment to these five principles, SWS/SSSD has been able to executestrategies rapidly and effectively. Includes figures.

Product Details

Edition: Vol. - No. Published: 02/01/2005 Number of Pages: 8File Size: 1 file , 73 KB