AWWA M5

AWWA M5 M5: Water Utility Management
Handbook / Manual / Guide by American Water Works Association, 2005

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Full Description

This manual provides basic training in water utility management and organizational structure.

Designed for new managers and supervisors, it covers all areas of public water utility management:

-Organizational structure

-Financial management

-Customer service

-Operations and maintenance

-Safety and security

-Emergency planning

-Human resources

-Information systems

-Legal and regulatory issues

-Public communications