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AWWA DSS60311

AWWA DSS60311 Managing Today's Workforce

Conference Proceeding by American Water Works Association, 09/29/2004

Aiello, Louis

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This paper discusses how today's workforce is different than that of 20 years ago, and how important it is to earn the respect of your workforce in order to be an effective manager in today's working environment. The paper discusses 10 tips that can be helpful in becoming an effective manager: honesty; be firm, but fair; walk the talk; civility; be perceptive; teach; praise; coach; innovate; and, love what you do.

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