AWWA DSS60310
AWWA DSS60310 Strategic Business Planning: The Secret Ingredient
Conference Proceeding by American Water Works Association, 09/29/2004
Posinski, Alison F.; Grothaus, Ray
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AWWA DSS69158
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AS 2862.3-1999
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Full Description
This slide presentation outlines information on strategic business planning as it relates to water utilities. Topics covered include: strategic planning; customer service; surveys; target areas; tracking complaints; bottled water; service calls; and, costs.Cart
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