AWWA CSC59672

AWWA CSC59672 Blackout 2003 - a Customer Service Perspective
Conference Proceeding by American Water Works Association, 04/07/2004

Strong, Bill C.; Hunter, Corrine R.

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This slide presentation outlines information on the power outage of August 14, 2003 that effected a large portion of the Northeastern United States and Canada. The slides present information on how a joint City-Cleveland Water Department (CWD) Call Center was established to handle the large volume of calls created by the water crisis.