AWWA CSC59659

AWWA CSC59659 When Customers Speak...We'd Better Listen
Conference Proceeding by American Water Works Association, 04/07/2004

Kolodziej, Ed; Taylor, Mark

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This slide presentation outlines information on customer satisfaction, focusing on understanding customers and their perceptions of water service. A case study of customer satisfaction at the City of Ann Arbor Water Utilities is outlined. Benchmarking customer satisfaction is outlined.