AWWA CSC59665

AWWA CSC59665 Building a Better EBPP Mousetrap: The "One Contact" Payment Solution
Conference Proceeding by American Water Works Association, 04/07/2004

Hamilton, Sharon

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This slide presentation outlines information on electronic bill payment systems. Topics covered include: bill payment options, the old and the new; challenges facing utilities; how bill payment technology can help you overcome the challenges; a discussion of the top 5 electronic payment features that reduce costs while increasing customer choice and loyalty; and, presentation of a water utility case study.