Full Description

CMMS and Work Management Systems provide an effective means of work order tracking,prioritization of repairs, and job cost accounting. Operationally, the use of CMMS systems havebeen integrated into the daily challenges of managing customer call centers and maintenanceoperation centers. A common need is to minimize duplicate work requests, view informationvisually in surrounding maintenance areas, and provide a standardized method for reportingmaintenance accomplishments. The Boston Water and Sewer Commission faced thesechallenges and began a Work Order Management / GIS Application project to address theirinformational and operational needs.In January 2000, the Boston Water and Sewer Commission initiated a project for thedevelopment of a Computer Aided Support System. To improve maintenance managementprocedures, Boston Water and Sewer selected CASS WORKS / CASS View, an integratedsystem for asset based maintenance management, cost accounting, warehouse inventory controland GIS applications.In addition to the software installation and training, data conversion of the existing in-housedeveloped CMMS database was included. The completed database was piloted in the spring of2001 and placed into production in January 2002.Throughout the pilot phase, three areas of concern were raised:minimizing duplicate work requests;viewing maintenance areas in real time and seeing open work from differentdepartments (sewer, water, engineering and construction); and,standardizing the recording and trackingof maintenance accomplishments.During software design and pilot phases, these needs were addressed by creating automated toolsand applications within the core CMMS application. Feedback was given, processes wererefined, and effective applications that matched user requirements were delivered. The outcomeis an innovative approach to solving needs common to call centers and maintenance operationcenters.

Product Details

Edition: Vol. - No. Published: 04/27/2003 Number of Pages: 6File Size: 1 file , 390 KB