AWWA IMTECH57877

AWWA IMTECH57877 Overcoming Information Overload through Better Use of Knowledge
Conference Proceeding by American Water Works Association, 04/27/2003

Harp, Douglas J.

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This slide presentation gives a definition of "information overload" as the gap between the volume of information and the tools available to assimilate the information into useful knowledge. A solution to solving information overload is suggested by following seven principles of knowledge management that include: context; simplicity; relevance; personalization; intuitive; collaboration; and, access. A case study is given of the Detroit Water and Sewerage Department Visual Management System.