AWWA WSP57723

AWWA WSP57723 System Integration for Effective Customer Service and Performance Improvements: The Greater Cincinnati Water Works Experience
Conference Proceeding by American Water Works Association, 03/19/2003

Roesch, Connie; Vondermuelen, Paul; Karwoski, Beverly R.; DiOrio, Maria A.

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This slide presentation gives utility profile information on the Greater Cincinnati Water Works (GCWW) and an overview of how it is organized. It then outlines a Five Year Strategic Computerization Plan that GCWW implemented with the objectives of: redesigning business processes to eliminate redundancy; improving concurrency and data sharing capabilities; and, enabling change through information technology.