AWWA ACE54287

AWWA ACE54287 How to Measure Efficiency and How to Establish Goals for Efficiency Gains--Performance Benchmarking for Water Utilities
Conference Proceeding by American Water Works Association, 06/01/2001

Kingdom, William

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In this paper the author outlines the need for metric benchmarking as a route to establish current performance levels by water utilities. With this knowledge, and performance information from a range of other water utilities, it is possible to establish performance targets. The paper presents the World Bank's Benchmarking Start Up Kit Initiative, which facilitates sharing of cost and performance information across the internet to encourage international benchmarking activities. Includes figures.