AWWA ACE92022

AWWA ACE92022 Policy Change Through Participative Management
Conference Proceeding by American Water Works Association, 01/01/1992

English, Jim

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This case study shows how the San Juan Suburban Water District handled evolving changes in the water industry and its relationship with the public by empowering employees, paying for performance, setting goals, and apply participative management. Emphasis is on rewriting job descriptions, pay structure, pay ranges, and revising the employee manual.