AWWA ACE99566

AWWA ACE99566 Consolidating Services: Does "One-Stop" Really Work for Utility Customers?
Conference Proceeding by American Water Works Association, 01/01/1999

Colson, Patricia

More info

Full Description

This paper describes one city's experience joining three utilities (water, wastewater, garbage) into one and transforming three separate customer service organizations into a one-stop service operation. A fourth utility (electric) joined also in the service consolidation, creating one-stop shopping for customers of four utilities.