AWWA JAW19248

AWWA JAW19248 Journal AWWA - Tucson's Customer Relations Program
Journal Article by American Water Works Association, 06/01/1986

Brice, Robert L.

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This article outlines the City of Tucson Water Department's customer service program, including description of computerized data bases; written policies, procedures, and work methods; mechanisms for internal communication; and the role of each employee in accomplishing utility goals and objectives.