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BS BIP 2211:2012

BS BIP 2211:2012
BS BIP 2211:2012 English Hardcover Complaints management. Turning negatives into positives

Handbook / Manual / Guide published 06/30/2012 by British Standards Institution

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Cross References:
AS 4269-1995
AS ISO 10002:2006
ISO 10002:2004
BS 8600:1999
BS 18477:2010
BS EN ISO 19011:2011
BS ISO 10002:2004
BS ISO 10003:2007
CMSAS 86:2000
2000/31/EC


All current amendments available at time of purchase are included with the purchase of this document.

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Published: 06/30/2012 ISBN: 9780580718762 Number of Pages: 256 Product Code(s): 30229419 Note: This product is unavailable in United Kingdom

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