| Standard Number |
BS EN 15838:2009 |
| Title |
Customer contact centres. Requirements for service provision |
| Status |
Current |
| Publication Date |
30 June 2010 |
| Cross References |
ISO IEC Guide 37, EN ISO 6385, ISO 6385:2004, EN ISO 9241, ISO 9000:2005, ISO 10003, ISO 10002, ISO 14025:2006, ISO/DIS 26000, BS 8477:2007 |