Standard Number |
BS EN 15838:2009 |
Title |
Customer contact centres. Requirements for service provision |
Status |
Current |
Publication Date |
30 June 2010 |
Cross References |
ISO IEC Guide 37, EN ISO 6385, ISO 6385:2004, EN ISO 9241, ISO 9000:2005, ISO 10003, ISO 10002, ISO 14025:2006, ISO/DIS 26000, BS 8477:2007 |