Viewed products

BS EN 15838:2009

Standard Number
BS EN 15838:2009
Title
Customer contact centres. Requirements for service provision
Status
Current
Publication Date
30 June 2010
Cross References
ISO IEC Guide 37, EN ISO 6385, ISO 6385:2004, EN ISO 9241, ISO 9000:2005, ISO 10003, ISO 10002, ISO 14025:2006, ISO/DIS 26000, BS 8477:2007

More details

Download

PDF AVAILABLE FORMATS IMMEDIATE DOWNLOAD
$64.80

$162.00

(price reduced by 60 %)

Descriptors
Management, Consumers, Consumer-supplier relations, Information exchange, Communication processes, Communication skills, Consumer protection, Quality assurance, Organizations, Personnel, Training, Job specification, Recruitment, Data processing, Measurement
Title in French
Centres de contact clients. Exigences relatives la dlivrance du service
Title in German
Kundenkontaktzentren. Anforderungen fr die Leistungserbringung
Pages
34
File Size
464.1 KB
Price
162.00

Contact us