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BS EN 14012:2008

Standard Number
BS EN 14012:2008
Title
Postal services. Quality of service. Complaints handling principles
Status
Current
Publication Date
31 January 2010
Cross References
ISO 10002, CEN Guide 6, EN ISO 9004:2000, ISO 9004:2000
Replaces
BS EN 14012:2003

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Descriptors
Postal services, Quality auditing, Quality control, Management techniques, Consumer-supplier relations, Consumers
Title in French
Services postaux. Qualit du service. Principes de traitement des rclamations
Title in German
Postalische Dienstleistungen. Dienstqualitt. Grundstze der Bearbeitung von Beschwerden
Pages
50
File Size
845.2 KB
Price
184.00

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