Full Description

BS PD CEN/TS 16880:2015 sets out guidance for the implementation of service excellence in order tocreate outstanding customer experiences, exceed customer expectations and achieve customer delight.It does not focus on the provision of basic customer service which organizations should already have inplace.

This document applies to all organizations delivering services, such as commercial organizations, publicservices and not-for-profit organizations.


Cross References:
DIN SPEC 77224:2011
EN ISO 9001
ISO 9001
ISO 10002


All current amendments available at time of purchase are included with the purchase of this document.

Product Details

Published: 12/31/2015 ISBN(s): 9780580901508 Number of Pages: 34File Size: 1 file , 1.6 MB Product Code(s): 30323472, 30323472, 30323472 Note: This product is unavailable in United Kingdom