AS/NZS ISO/IEC 15504.8:2013

AS/NZS ISO/IEC 15504.8:2013 Information technology - Process assessment - An exemplar process assessment model for IT service management

standard by Australian/New Zealand Standards, 01/01/2013

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Adopts ISO/IEC TS 15504-8:2012 to define an exemplar PAM that meets the requirements of AS/NZS ISO/IEC 15504.2 and supports the performance of an assessment by providing indicators for guidance on the interpretation of the process purposes and outcomes as defined in ISO/IEC TR 20000-4:2010, and the process attributes as defined in AS/NZS ISO/IEC 15504.2. It also provides guidance, by example, on definition, selection and use of assessment indicators.