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AWWA ACE60053

AWWA ACE60053 How Employees Changed to Benefit the Utility and Themselves

Conference Proceeding by American Water Works Association, 06/17/2004

Lee, Angela; Isbell, Marcia

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This slide presentation outlines information on changes made by the employees of Charlotte-Mecklenberg Utilities that benefited both the utility and themselves. Topics covered include: use of best practices to optimize work of field divisions; challenges of the field pilot; improved skills, work teams, less supervision, increased job site responsibility, detailed planning, improved attitudes, problem solving on their own, and using fewer people to accomplish the same amount of work all benefited the utility and employees.

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